By booking an appointment with Stretch Therapy UK, you confirm that you have read, understood, and agreed to the following terms:

1. Consent and Acknowledgement

1.1. I give full, informed consent to receive Stretch Therapy provided by Alison Eitner at Stretch Therapy UK.

1.2. I understand that Stretch Therapy is not a substitute for medical treatment, diagnosis, or prescribed medication.

1.3. I acknowledge that Alison Eitner does not diagnose medical conditions or injuries, nor does she prescribe medications.

1.4. I confirm that I have obtained medical clearance from my physician, where applicable, to receive Stretch Therapy.

2. Liability and Client Responsibility

2.1. I voluntarily release Stretch Therapy UK and Alison Eitner from all liability for any injury or adverse outcome that may arise from participating in a Stretch Therapy session.

2.2. I agree to disclose all relevant medical conditions, medications, or other health information that may impact my safety during treatment.

2.3. I understand it is my responsibility to communicate any discomfort or concerns during the session so that adjustments can be made accordingly.

3. Attendance, Cancellations, and Rescheduling

3.1. Cancellations or reschedule requests must be made at least 48 hours before the appointment start time to be eligible for a deposit refund or transfer.

3.2. Cancellations or reschedules made less than 48 hours before the scheduled appointment will result in the deposit being forfeited.

3.3. Clients arriving more than 10 minutes late will be considered a no-show and the session will be cancelled without refund.

3.4. This 10-minute policy is strictly enforced. If you are running late, you must contact us in advance. Failure to communicate may result in the session being cancelled even if you arrive within the 10-minute window.

4. Dress Code

4.1. Appropriate clothing is required for treatment:

• Women must wear gym shorts (above the knee) made of flexible fabric and a sports bra.

• Men must wear gym shorts (above the knee) made of flexible fabric.

• Not permitted: Leggings, cycling shorts, tracksuit material, underwear or swimwear.

4.2. Clients who arrive in inappropriate clothing may be turned away and treated as a late cancellation, with no refund issued.

5. Professional Conduct and Boundaries

5.1. Any form of inappropriate behaviour—including but not limited to sexual comments, gestures, jokes, physical advances, boundary violations, aggressive or intimidating behaviour, or disrespectful language—will result in immediate termination of the session.

5.2. In such cases, the full session fee will still apply, and the client will be permanently barred from all future services.

6. Safety and Security

6.1. For the safety of the therapist, CCTV may be in operation in clinic spaces. Footage is stored securely and automatically deleted within 48 hours, unless a concern or incident requires further review.

7. Payment Policy

7.1. A £100 deposit is required at the time of booking to confirm your appointment.

7.2. The remaining balance is due at the time of the session, payable by card, cash, or contactless payment.

7.3. Deposits are non-refundable if you cancel or reschedule with less than 48 hours’ notice or arrive more than 10 minutes late without prior communication, as outlined in Section 3.

8. Under-18s and Vulnerable Clients

8.1. Clients must be over 18 years of age.

8.2. Any exception requires prior written consent and the presence of a parent or legal guardian during the session.

9. Health Screening and Suitability

9.1. Stretch Therapy UK reserves the right to decline treatment if the client’s health history, activity level, or presentation on the day indicates the session would be unsafe or unsuitable.

9.2. In such cases, the deposit may be refunded or transferred at the discretion of the therapist.

10. Intellectual Property and Brand Protection

10.1. The Stretch Therapy UK method, materials, and terminology are the intellectual property of Alison Eitner.

10.2. Clients may not record sessions, replicate techniques, or share proprietary information without explicit written consent.

10.3. Any attempt to copy, teach, or profit from the method without authorization may result in legal action.

10.4. Portions of sessions may be recorded for marketing purposes (e.g. Instagram content), with the client’s verbal consent. Any personal identifying features (e.g. full name) will be excluded or anonymised unless explicit permission is given.